11tka's Privacy Policy
– Your Data, Your Rights

11tka ("we", "us") is an internationally licensed online Sports Betting and gaming platform. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information when you use our website and related services.

By using 11tka's platform, you are considered to have accepted the terms of this Privacy Policy. This Policy may be updated from time to time, so we encourage you to review it regularly.

Our Privacy Policy is built to international data protection standards. We believe every user's personal data is their own asset, and protecting it is our responsibility. In developing 11tka's Privacy Policy, the needs and expectations of users in Bangladesh have been given the highest priority.

11tka collects different types of information for various purposes. A detailed breakdown is provided below:

The information above is collected either directly from you (via registration or form submissions) or automatically (through cookies and log files). We never collect sensitive personal data without your consent.

11tka uses the information we collect for the following purposes:

• Account Management: For registration, login, password recovery, and managing account settings.
• Payment Processing: To process deposits and withdrawals securely and to verify transactions.
• Identity Verification (KYC): To meet legal obligations related to the prevention of fraud and money laundering.
• Customer Support: To handle your questions, complaints, and issues.
• Personalized Experience: To recommend games, bonuses, and offers tailored to your preferences.
• Marketing Communications: To send you promotional emails and messages with your consent.
• Security Assurance: To detect unauthorized access and fraudulent activity.
• Legal Compliance: To comply with applicable laws and regulations.

11tka may share limited information with third parties in specific circumstances. Any such sharing is always done with your best interests in mind:

• Payment Provider: Payment gateways such as bKash, Nagad, and Rocket only receive the information necessary to complete a transaction.
• KYC Services: Third-party identity verification providers receive your information solely for verification purposes.
• Legal Authorities: Relevant information may be disclosed in response to court orders, government directives, or other legal obligations.
• Technology Partners: Limited technical data may be used to analyze and improve site performance.

All third parties we share data with adhere to international data protection standards and are not permitted to use your information for any other purpose.

11tka uses industry-leading technology and processes to keep your data secure. Our security framework includes:

• TLS/SSL Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An extra layer of security when accessing your account.
• Firewall Protection: An advanced firewall system blocks unauthorized access.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Staff Training: All staff receive regular training on data protection.
• Data Backup: Regular backups are taken to ensure no data is lost.

While we take every precaution, no system is 100% impenetrable. We also encourage users to stay vigilant — use strong passwords and never share your login credentials with anyone.

11tka's website uses several types of cookies. Cookies are small text files stored in your browser that help improve your experience.

• Essential Cookies: Essential for the site to function properly. Disabling these will disrupt core site functionality.
• Performance Cookies: Helps us analyze which parts of the site get the most traffic so we can improve our services.
• Functional Cookies: Delivers a personalised experience by remembering your language, location, and preferences.
• Marketing Cookies: Used to show you relevant ads based on your interests. You have the option to turn these off.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

Under international data protection law, you have the following rights — and 11tka fully respects each of them:

To exercise any of the rights above, email us at support@11tka.app. We will respond to your request within 30 business days.

11tka's services are intended exclusively for individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that a minor is using our services, we will immediately close the account and delete all associated data.

11tka retains different types of data for different periods, determined by legal obligations, business requirements, and your interests:

• Account Information: For the duration of account activity and up to 5 years after closure.
• Financial Transaction Records: A minimum of 7 years, as required by law.
• KYC Documents: Up to 5 years after account closure.
• Communication Records: Up to 2 years for customer service improvement purposes.
• Cookies & Technical Logs: Typically up to 13 months.

Once the specified retention period expires, data is securely deleted or anonymized so that no individual can be identified from it.

For any privacy-related questions, complaints, or requests, please get in touch with us. Our data protection team is always ready to help.

• Email: support@11tka.app
• Response Time: Within 30 business days
• Support Hours: 24 hours a day, 7 days a week

If you believe we have not upheld your data protection rights, you have the right to file a complaint with the relevant regulatory authority.